The Human Factor

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• Part of your KDS implementation plan MUST take into account how this new system will impact every member of your team. We cannot stress enough the importance of pre-introduction communications, clear policies and proper training for all of your team members.

 

• Know that some users and even some managers may harbor resistance, resentment and even fear when they are confronted with new technology.

 

• Carefully discuss your implementation plan with everyone involved. Give your team members the opportunity to submit their comments and have their questions answered.

 

• A good strategy is to develop and announce a timeline with milestones in your implementation plan so that the information is delivered to the team in stages. This will give everyone a chance to gradually familiarize themselves with the system and become more comfortable with it.

 

• Understand that the learning curve will vary between individuals and also be sure that the team members have access to follow up training resources.

 

• You will need to develop a KDS training program for your new hires and a plan to implement changes to the system going forward.